CTI technology and call centers

Author: Li Aizhen
Publisher:
Publish Date: 2002-02-01
Features: This book systematically introduces the history, standards, protocols, and composition of Computer Telephony Integration (CTI) technology; elaborates on the hardware systems and software platforms of CTI systems; provides detailed instructions on how to build a practical CTI system, along with abundant engineering application examples of CTI technology; and finally focuses on the composition and application of CTI technology's important application—call centers. Each chapter of the book is concise and well-structured, making it suitable for a wide range of CTI professionals, as well as managers and technical personnel interested in CTI technology for reference.