Front Desk Attendant: Basic Knowledge, Junior Skills

Author: Yajie
Publisher:
Publish Date: 2004-07-01
Features: This book is compiled in accordance with the requirements of the "National Vocational Standard for Front Office Attendants" by the China Employment and Training Technology Guidance Center of the Ministry of Labor and Social Security, following the principle of aligning standards, teaching materials, and question banks. It is the designated supplementary guide for vocational skill certifications. This book introduces the fundamental knowledge that front office attendants at various levels should master, as well as the job skills and related knowledge that primary front office attendants should acquire, covering topics such as professional ethics, safety prevention, computer usage, front office equipment, relevant laws and regulations, and more. It also includes content on room reservations, guest registration, information services, luggage services, and check-out procedures.