Front Desk Service Knowledge and Skills

Author: Qu Xiang
Publisher:
Publish Date: 2005-07-01
Features: This textbook is compiled based on national vocational standards, professional technical specifications, and the requirements of society for the quality of service personnel in tourism hotels. The compilation fully considers the teaching principles and characteristics of secondary vocational and technical schools, emphasizing the cultivation of students' practical operational skills. It focuses on the close integration of knowledge and skills, making it highly targeted and operational. The textbook adopts a visually rich format, vividly presenting the knowledge and skills of front office service, highlighting the training of operational skills. Each learning unit is accompanied by a knowledge and ability test to facilitate students' skill assessment and practice. This textbook is suitable for modular teaching in tourism service programs of secondary vocational and technical schools, as well as for on-the-job training, in-service training, pre-skilling assessment training, and self-study for hotel employees. This book is edited by Qu Xiang, with contributions from teachers Li Xin, Chen Huaming, Zhou Zhilin, Zeng Xianming, and Wang Jinting; it is reviewed by Wang Dejing.