Service Industry Practical 2000 Version ISO 9001 Standard

Author: Tian Wuli
Publisher:
Publish Date: 2001-04-01
Features: This book analyzes the history and current state of service industry development in China, clarifying the significance of implementing the ISO 9001:2000 standard in the service sector. It introduces the ISO 9000:2000 family of standards based on the actual conditions of the service industry, highlighting the requirements for understanding and implementing the standards. The book summarizes the experiences of pilot enterprises in implementing the standard, lists quality manuals and work manuals for property management companies and hotels/restaurants, providing significant practical guidance for service enterprises in standard compliance and certification. This book is intended for service industry management personnel, technical staff, and certification, consulting, and training personnel engaged in quality management system audits. It can also be used as a reference for students and teachers in related fields.