Face-to-face negotiation expert

Author: John Townsend
Publisher:
Publish Date: 2003-01-01
Features: This book is concise and well-organized, making it an excellent guide to the art of interviewing. It is divided into three parts, covering the main content of interviewing techniques, questioning techniques, listening, and interpreting body language; the second part introduces types of interviews and techniques, including selective interviews, evaluative interviews, disciplinary interviews, instructional interviews, and fact-finding interviews; the third part provides a summary of techniques, such as questioning techniques, interactive listening, and body language, with detailed content.