Customer Service Game Training Game Dictionary

Author: Carlao
Publisher:
Publication Date: 2003-01-01
Features: Frontline staff such as customer service representatives, sales personnel, and technical support staff frequently interact with the public. They can make the company look terrible or fantastic. This book collects a series of creative training games that, with its help, will enable your employees to:
※ Understand how to establish a harmonious atmosphere with customers
※ Identify each customer's needs and respond appropriately
※ Go beyond expectations
※ Approach work with enthusiasm
You can be completely confident that they will bring a good reputation to the company. The games in this book are simple and easy to implement, with each taking 15-30 minutes to complete, and include reproducible handouts and worksheets. You can use them to inject new energy into traditional customer service training programs or add a training element to daily staff meetings. These customer service games can help your frontline staff maintain a positive attitude at all times, communicate clearly over the phone or in person, and handle difficult customers effectively.