Call center customer service representative

Author: Zhao Xi, Editor-in-Chief
Publisher:
Publish Date: 2002-06-01
Features: This book systematically introduces the basic knowledge, professional knowledge, and operational skills that primary call center customer service agents need to master and understand. The content covers professional ethics and personal development, basic knowledge of call centers, basic knowledge of customer service, agent responsibilities and foundational skills, professional voice expression skills, professional telephone service skills, inbound and outbound telephone service techniques, as well as telephone service