Legendary service

Author: Sanders
Translator: Wei Qingjiang
Publisher:
Publish Date: 2004-02-01
Features: With the continuous intensification of competition, service has gradually become the key to determining the success or failure of a business! So, as leaders of an enterprise, how can we establish a unique image for our company in the market? How can we enable our employees to provide more attractive service than our competitors? This book provides a comprehensive analysis of the service philosophy of Nordstrom, the world's top service company, and summarizes some universal leadership principles from it. Based on this, we can learn how to fully unleash the talent and passion of our subordinates through activities such as empowerment and aligning values, thereby making our company's service a "legendary service"—the only kind that has a real impact on customers!