Automotive After-Sales Service Management

Author: Ding Zhuo
Publisher:
Publish Date: 2005-09-01
Features: The main content of this book includes: Introduction, After-sales Service Organizations of Automobile Production Enterprises, Requirements for Dealers, Dealer Personnel Management, Pre-sales Service and First Maintenance, In-sales Service, Maintenance Management, Claims, Quality Service, Spare Parts Management, Special Tools and Equipment Management, Training and Information Management, Computer Management, Information Management, etc. This book can be used as a teaching material for teachers and students of various vocational and technical colleges, higher vocational colleges, and related majors in automotive trade. It can also serve as a reference book for automotive marketing personnel and car enthusiasts.