How to Be an Excellent Front Office Manager

Author: Nan Zhaoxu Teng Baohong
Publisher:
Publish Date: 2005-08-01
Features: The "Hotel Star-Rated Service Training" series aims to enhance the "soft product" — service level — by designing training based on positions. It elaborates on the quality requirements, job responsibilities, and details of each position, and centers on these aspects to progressively and systematically explore the operational processes, methods, techniques, and precautions of practical work tasks for each position. The series is divided into eight position designs, specifically:
First Series: "How to Be an Excellent Hotel Administrative Manager," "How to Be an Excellent Hotel Marketing Manager," "How to Be an Excellent Housekeeping Manager," and "How to Be an Excellent Food & Beverage Manager";
Second Series: "How to Be an Excellent Front Office Manager," "How to Be an Excellent Hotel Team Leader," "How to Be an Excellent Housekeeping Attendant," and "How to Be an Excellent Food & Beverage Attendant."
This series not only enables employees to gain a deeper theoretical understanding of hotel service and their own job requirements but also teaches them the best methods proven in practice. Through learning, employees can not only enhance their confidence in performing their duties, thereby strengthening their sense of professional security and reducing the fear of being laid off due to low job performance. Moreover, as employees' service levels continuously improve, the hotel's service quality rises, making the hotel increasingly competitive.