Room Practice and Special Service Manual

Author: Dongfang Hotel Management Co., Ltd.
Publisher:
Publish Date: 2005-08-01
Features: Dongfang Hotel Management Co., Ltd. was established in 1997 and has been dedicated to the high-end market of China's hotel industry for many years. It manages 20 four- and five-star hotels, with a total of over 5,000 rooms, covering regions such as North China, East China, South China, Northwest China, Northeast China, and Central China. Dongfang Hotel Management Co., Ltd. has been honored with titles such as "Top 20 Hotel Groups in China" and "Pioneer of National Brands in China's Hotel Industry," and has ranked among the top three domestic hotel management groups. The Housekeeping Department is the main business department of the hotel and the primary source of its revenue and profits. In today's era that emphasizes humanization, how to provide warm and meticulous service to guests, and how to offer heartwarming, personalized care during their brief stay, are the key issues that hotel managers must address daily. The compilation of the "Housekeeping Operations and Special Service Manual" is precisely based on this purpose, catering to the work needs of managers and employees working in the housekeeping system in terms of both standardized services and special services. It is hoped that this book can inspire peers and is also open to generous feedback from industry professionals.