12 Ways to Excel in Customer Management

Author: William Faulkner
Publisher:
Publish Date: 2005-08-01
Features: "Finally, there is a book about customer service. It provides guidance for developing world-class service strategies and practices. Its methods are creative yet easy to implement and accept. Additionally, the book selects various cutting-edge and benchmark case studies from the winners of the National Customer Service Awards in the UK." – Dr. Taylor Johns, Chairman of the Institute for Customer Service in the UK This book offers guidance for businesses striving for excellence in service. The 12 straightforward methods can reduce implementation time from years to months. Position customer service as a corporate specialty. Further expand the thinking behind future trends in customer service management.