Automotive service enterprise management

Author: Lu Yan
Publisher:
Publish Date: 2005-08-01
Features: This book is tailored to the characteristics of automotive service enterprises, applying modern management theories and methods to systematically discuss various management activities of the enterprise. Its main contents include the management system and mechanisms of automotive service enterprises, business management, technical management, personnel management, material management, quality management, financial management, cost management, workplace image and etiquette, communication skills, etc. This book can serve as a textbook for relevant majors in higher education institutions and is also suitable for personnel engaged in the management and research of automotive service enterprises.