Hotel Guest Service Guide

Author: Zhou Mingding / Xie Chaogang (editors)
Publisher:
Publish Date: 2005-07-01
Features: This book starts with the front office, guest rooms, and food & beverage departments of a hotel, following a structure that progresses from basic knowledge to problem-solving, and then to application cases and reviews. It introduces hotel guest service knowledge in a simple Q&A format, gradually deepening the content to condense the essence and reduce the length of the text. The aim is to help readers learn practical knowledge more efficiently with less time and effort while enjoying the benefits of reading. Overall, the book has the following characteristics:
1. Concise content, practical knowledge. The book focuses on the front office, guest rooms, and food & beverage departments, carefully selecting real-world problems and common cases in guest service for interpretation. It is highly practical and easy for readers to learn.
2. Authoritative authors, accurate knowledge. The authors, Zhou Mingding and Xie Chaogang, have long been engaged in teaching and training in the hotel industry. During the writing process, they referred to a large amount of domestic and international materials to ensure the accuracy of the knowledge.
3. Innovative structure, unique writing style. Each chapter consists of three modules: "Basic Knowledge Q&A," "Common Problem Handling," and "Difficult Case Analysis," mostly written in a Q&A format, offering strong flexibility. The book combines knowledge and practicality, making it suitable as a teaching material for students and teachers in hotel-related fields of tourism schools, as well as a training textbook for new and existing staff in the hotel industry.