Waiter Handbook

Author: Wang Geng
Publisher:
Publish Date: 2005-07-01
Features: Food culture in China has a long history, and related to this, the catering service industry also has a strong vitality, as it is an important industry closely related to everyone's life. An excellent waiter can make a restaurant successful; conversely, a negligent waiter can cause customers to lose confidence in a restaurant. Modern restaurant waiters, in addition to possessing daily service knowledge, must also understand extensive catering knowledge and have the skills to communicate with customers and handle emergencies. Waiters must quickly improve their professional skills to ensure both the development of the restaurant and their own careers. This book focuses on practical operational standards, providing a comprehensive and three-dimensional introduction to the service etiquette that restaurant staff should know and be able to perform. It emphasizes practicality, analyzing potential issues during service in the form of case studies. It can serve as both a training manual and a daily learning guide for waiters, hoping to benefit professionals in the catering industry.