Don't do this well?

Author: Arthur Rodger Hodge, Lin Juanjuan (USA)
Publisher:
Publish Date: 2004-04-01
Features:
"NO" is a simple word, but it's not easy to say it. rather than a harsh refusal. A gentle response can always avoid direct embarrassment. A reasonable, sensible, and polite refusal will not harm the harmony between both parties or future cooperation opportunities. 201 concise and wise examples to help you master the art of refusal. This book is written for those who must adhere to principles at work and cannot always say yes to everything. This book can assist you in making your communication more effective and helping others be more willing to accept your opinions without offending clients, colleagues, subordinates, or even your boss. You will find that this is the book you have been dreaming of, truly useful and enjoyable to read!