Logistics Customer Service---Business Management Template and Position Operation Process

Author: Li Yafen / Zheng Lei (editors)
Publisher:
Publish Date: 2005-01-01
Features: This series of "Practical Operations in Logistics Management," starting from the five core business areas of logistics—warehousing, transportation, distribution, customer service, and international logistics—conducts a comprehensive and systematic analysis of existing logistics management theories and practices. Drawing on advanced foreign logistics practices, it summarizes and reconstructs them to form standardized templates for core logistics business management. Building on these templates, it organizes the business organizational structures and job role specifications of successful logistics enterprises, focusing on the operational processes of logistics business as the main thread to construct job operation processes for core logistics business. While addressing the operational processes of logistics business, it further centers around job roles, aiming to enhance the professional capabilities of personnel, by specifically refining key elements affecting job performance—such as the scope of responsibilities, operational procedures, methods, tools, and rules of attention for important job roles. Combined with practical operational techniques, it forms a training manual for specific logistics job roles. Therefore, this series is not only a process and management book for solving logistics business operations but also a training book for logistics talent, methods, and techniques applicable to business job role training in logistics enterprises. In each book, the business management templates and job operation specifications, as well as the operational procedures, are presented in a clear, concise, and distinctive style, conducting a detailed, granular analysis of logistics business. It removes theoretical complexity, emphasizing process-oriented, standardized, practical, and operational aspects to provide enterprises with a comprehensive set of practical management templates, management tools, and business training materials in one go. Specifically, the "Practical Operations in Logistics Management" series includes the following five books:
- "Logistics Warehousing Business Management Template and Job Operation Procedures"
- "Logistics Transportation Business Management Template and Job Operation Procedures"
- "Logistics Distribution Business Management Template and Job Operation Procedures"
- "Logistics Customer Service Business Management Template and Job Operation Procedures"
- "International Logistics Business Management Template and Job Operation Procedures"
The series, with its logical structure, practicality, operability, and timeliness, can help logistics enterprises improve work efficiency and meet the organizational design and business training requirements of logistics management operations. It can also assist logistics enterprise staff in enhancing their professional capabilities. Additionally, this series can help individuals interested in logistics careers or those with an interest in logistics deepen their understanding of the field.