Design of Hotel Quality Management System

Author: Xi Yanping (Editor)
Publisher:
Publish Date: 2005-03-01
Features: The service products sold in the hotel industry are difficult to standardize as industrial products, and even management aspects are hard to standardize as the management procedures designed by the scientific management master Taylor for industrial management. However, the institutional guarantee of service quality through standardization can be evidenced by the success of brands like KFC and McDonald's. Can we draw the conclusion that the standardization of management systems is to make the services we provide more personalized.