Professional Training Course---Waiter Training and Management

Author: Qi Hao, Editor-in-Chief
Publisher:
Publish Date: 2004-09-01
Features: This is a professional textbook in China introducing the training and management knowledge of household service staff. Since its publication in 2001, it has received widespread attention from society, been reprinted multiple times, and now a new revised is being launched in response to strong demands from readers. From the image design and etiquette cultivation of service staff to basic operations and business standards, from the rich experience of excellent service to detailed training details, this book comprehensively elaborates on every aspect and element required to become a outstanding service staff. It covers all the professional knowledge of service staff, including standardized operations for various types of service staff, integrating vocational training skills throughout the entire training process—authoritative, accessible, practical. The book discusses the image design and etiquette cultivation of service staff, as well as basic operations and business standards, from fundamental concepts to knowledge related to all aspects of the service industry, with the entire service process, introducing the technology and experience of the service industry at the current stage in an easy-to-understand manner. It is not only a rare training textbook for service industry personnel in hotels, restaurants, entertainment venues, and other service industries, but also a reference book for those aspiring to work in the service industry or those who wish to explore the service industry.