Excellence Performance Criteria

Author: Jiao Shu
Publisher:
Publish Date: 2005-04-01
Features: The Baldrige Excellence Framework embodies the path to success! It is the way for organizations to achieve excellence in performance and uphold integrity to win business success. Every user of the Baldrige Criteria is a winner. The framework helps various organizations adapt to current challenges and manage complexity—balancing delivering results today while effectively addressing the future. The 2005 revision of the criteria reflects the unique pressures faced by senior leaders, emphasizing organizational rather than just technological innovation, and addressing the long-term sustainability and viability of high-performance businesses. The criteria place greater emphasis on execution, reflecting the importance of agility and speed. In the face of these challenges, how will your organization perform? Whether your business is large or small, in services or manufacturing, operating locally or globally, the framework is a valuable tool to help you measure performance and navigate uncertainty. It can help you align resources with initiatives such as ISO 9000, lean management, balanced scorecards, and Six Sigma, improve communication, productivity, and effectiveness, and achieve strategic goals. This framework is in your hands—it’s an incredible opportunity. Why not seize it? Once you open it, you open the door to excellence in performance. —Harry S. Herz, Director of the Malcolm Baldrige National Quality Program
Faced with this booklet, "Malcolm Baldrige National Quality Program of the United States—Excellence Framework," you may have a series of questions: What is the Excellence Framework? What is its purpose? Can I or my organization benefit from it? How difficult is it to implement the criteria? Over the past decade or so, two notable trends have emerged in organizational management. One trend is that many governments around the world have established national quality awards to elevate the management standards of various organizations and strengthen and enhance the competitiveness of their industries. The second trend is that the criteria for national quality awards have become benchmarks for organizations to evaluate their own management standards and guide internal improvement efforts. The criteria of the U.S. Malcolm Baldrige National Quality Award are known as the Excellence Framework and have become de facto international standards for business management. Self-assessing organizational performance against these award criteria has become a global trend over the past decade. It is worth noting that based on reference to world-renowned quality award criteria and combined with China’s practices, the Chinese National Standard GB/T 19580 was officially released in August 2004. This marks a new phase in the promotion of the Excellence Framework in China. The release of the standard has quickly drawn attention and importance from the business community and related fields, signaling that many enterprises and individuals will engage in its implementation. The Malcolm Baldrige Excellence Framework will provide valuable assistance in the effective implementation of China’s national standards.