Total Quality Management (3rd Edition)

Author: Evans [USA], Dean Wu Rong [USA]
Publisher:
Publish Date: 2004-03-01
Features: This book presents a comprehensive overview of total quality and connects quality concepts with traditional management practices and organizational models. The authors are committed to promoting the need for creativity, innovation, and statistical thinking in total quality. The book is organized around traditional management themes, facilitating readers' understanding of total quality and management theories, including organizational design and the art of leadership. It elaborates on the fundamental principles and methods of total quality, providing numerous case studies set against a globalized background. The authors provide a detailed introduction to Deming's 14 management principles and the Malcolm Baldrige National Quality Award in the United States. The book is divided into four parts. Part 1 outlines total quality and introduces its core principles. Part 2 explores total quality in relation to organizational theory and analyzes the customer-supplier relationship. Part 3 examines teamwork and empowerment, discussing the relationship between total quality and teams, motivation, and leadership. Part 4 explains the impact of total quality on competitive strategy in terms of content and process. The book is highly structured and can serve as a supplementary textbook for management courses, organizational theory, organizational behavior, and strategic management. It can also be used as an independent introduction to total quality in elective quality management courses and as a training manual for middle and senior management professionals in enterprises.