No longer afraid of "cold dings" - Skills for handling unfamiliar phone calls

Author: (USA) Green Song Huajie Song Huaxun
Publisher:
Publish Date: 2004-10-01
Features: Teaches you how to let go of fear and face every unfamiliar visit with calmness and composure. Guides you to pick up the phone with confidence, handle complaints appropriately, screen calls effectively, and leave a deep impression on the other party. Shows you how to respond efficiently and creatively to frustrating phone conversations and situations. This is a highly practical book on telesales, detailing how telesales professionals master the skills of cold calling. The authors have summarized their personal experiences in telesales and vividly presented each technique to the readers. What's more unique is that the author currently runs a consulting company specializing in cold calling, offering personalized support and guidance to marketing professionals who are lost and unsure of direction. As a result, the content of this book has been tested and refined through countless practical experiences. Readers can learn various cold calling techniques for free and effortlessly, without spending a lot of money, and thus embark on the path to success. Target Audience: Telesales professionals and those working in marketing.