Service Industry Employee Behavior Detail Specification Training (121 Service Details to Enhance Customer Satisfaction and Loyalty)

Author: Hu Weihong
Publisher:
Publish Date: 2005-01-01
Features: Employee behavior guidelines used by the top ten service industry giants in the world, a must-read book for all frontline service staff, and practical techniques to quickly enhance industry competitiveness. How can you turn customers into regulars? How can you make customers willing to spend money on your products or services? A small change can potentially lead to significant results in performance. This book is characterized by being "simple, practical, easy to read, and insightful." It introduces 121 service examples targeting common yet highly impactful behavioral details in service work, providing a concise analysis of how these details influence customers' consumption psychology and behavior. Each example vividly summarizes a trick, a technique, or an experience. It is a specialized book on service details in China and a training manual for service industry employees. Ideal for hotels, restaurants, shopping malls, supermarkets, tourism, and entertainment industries to create exceptional service.