Japanese hotel industry service skills training materials

Author: Gao Yue Zhang Jie
Publisher:
Publish Date: 2005-04-01
Features: The service guide goes beyond basic services with the goal of providing personalized services. It can be confidently said that it is ultimately linked to revenue and profit. This book is aimed at those who are about to enter the hotel industry or those who are trying to make new breakthroughs in the hotel industry. It elaborates on the content of guest services in top-tier Japanese hotels, the methods of implementing service training during work, and the true value of hotel services, in order to help them fully understand hotel services.