IT Leadership

Author: Bashe
Publisher:
Publish Date: 2005-06-01
Features: "This book sheds light on the most challenging issues for corporate managers—how to create and manage high-performing IT departments and achieve high returns on technology investments. The techniques and tools provided in this book help senior managers, CIOs, and IT leaders collaborate effectively to deliver outstanding results. The methods described in this book are a must-read for non-technical managers with a stake in IT, as the authors skillfully simplify complex concepts without losing sight of the key management principles of IT." — Tom Bixby, President and CEO of Employbridge
"This book, IT Leadership, by Bashe and Piet offers a clear and concise view of the inherent challenges in many IT organizations, as observed by frontline staff. It guides readers to overcome daily challenges and develop strategic, step-by-step plans, making it an essential resource for every frontline technology manager." — Bill Holt, Enterprise Engineering Manager at EDS
"Bashe and Piet have achieved a rigorous balance between academic and practical validation in their effective management of corporate technology departments. Their structured approach to each topic, combined with a process-oriented methodology, directly enhances executability and improves high-risk IT decisions, such as vendor selection, technology standards, IT staffing, and performance evaluation. Their real-world experience provides context and diversity. This book is suitable for anyone who wants to unlock the untapped potential of IT, including managers in IT processes or graduate students conducting advanced research in IT management." — Leon A. Kaplan, Ph.D., Professor, Director of the Information Systems Research Center at the McCombs School of Business, University of Texas at Austin
"This book is highly valuable for management and IT consultants, as it helps them understand the current priorities of their clients, from IT leadership to executive boards. The authors clearly grasp the key non-technical aspects of managing IT departments and offer actionable advice to ensure the highest return on IT investments for companies. I recommend this book to consultants across all fields, as I believe it will directly impact the value consultants deliver to their clients." — Mike Brinton, President of Dallas Consulting Group, Management Consultant; Former Head of Booz Allen Hamilton
IT Leadership provides comprehensive, detailed guidance on how to operate corporate IT departments efficiently and cost-effectively, with a business-delivery focus. By avoiding theory and emphasizing practicality, the book offers managers the guidance needed to solve problems effectively. It provides specific policies, methods, and tools for every critical IT management function, from application management to vendor management. IT management expert John Bashe and Jon Piet provide IT managers and executives with techniques to evaluate their current operational status and then offer step-by-step improvement plans to enhance productivity and service levels while significantly reducing costs. Before delving into in-depth analyses of each operational area of IT management, the authors first assess and analyze typical IT department waste, inefficiency, and poor implementation, along with their causes. They propose current best practices to help transform IT departments into world-class organizations. In addition to detailed recommendations and hard-won insights, these extensive resources are organized into relatively independent chapters for quick reference when needed. The book also includes tables, forms, and checklists to assist readers in planning and decision-making, all of which are conveniently available on the accompanying CD-ROM. To help IT managers and senior executives maximize output from their departments, budgets, and themselves, this book covers the following topics: Managing departments, Establishing leadership responsibilities. Evaluating organizations, Cost management. Project requirement management, Technology standard setting. Investment evaluation, Productivity and quality evaluation projects.