Author: Zhu Lien
Publisher:
Publish Date: 2005-06-01
Features: This book starts with an interpretation of the national standard ISO 10002:2004 "Guidelines for Quality Management Customer Satisfaction Organization Internal Complaint Handling," focusing on an in-depth exploration of the relevant theories and practical aspects of complaint handling.
Theoretical and Practical Aspects of Complaint Handling: Interpreting ISO 10002:2004 "Quality Management Customer Satisfaction Guidelines for Internal Complaint Handling"
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