One-minute apology

Author: Ken Blanchard / Margaret McKeown (USA) / Translated by Liu Jun
Publisher:
Publish Date: 2005-01-01
Features: In the American business world, it's hard to find another name as deeply resonant as Ken Blanchard. One of the most successful business and personal management theories in history. This book can be used as a bible, as a daily practice. I copied the summary on the last two pages of the book into several copies and placed them on the headboard in my bedroom, the desk in my study, and the desk in my office. Sometimes I carry them with me for easy reference. – Sheldon Zimmerman, Former President of Hebrew Union College. Learning to apologize should be an iron rule. "One-Minute Apology" teaches you how to apologize. It's a good start—you'll get a better life because of it. – John Maxwell, Founder of INJOY Leadership Group, Author of the New York Times Best Seller "The 21 Irrefutable Laws of Leadership." "One-Minute Apology" is a hymn to humility, concisely explaining a profound truth: Leaders need not avoid mistakes. Instead, to truly understand leadership, they must admit their faults openly and correct them immediately. – Lawrence Kishbaum, Chairman of Time Warner Publishing Group. "One-Minute Apology" is a "shark-proof" strategy for those who want to make life better. – Harvey Mackay, Author of the New York Times Best Seller "Dancing with Sharks." A friend gave me this book and said, "You must read it!" With a sense of curiosity, I started reading, and the result—you know, this book deeply changed me. Now, I want to say to you: "You must read it!" – Kim McArthur, Beverly Hills, Broker of the Rich Club. Blanchard brilliantly explains that only with sincerity and skill can an apology be effective. For white-collar workers and business partners, this book might serve as a bible for career advancement and professional practice. – Ron Atkins, California, Public Relations Consultant. The success of "One-Minute Apology" lies in the fact that it addresses a difficult and troublesome question: What do you do when you make a mistake? Then, with a calm and methodical approach, it unravels the mystery step by step: Don't panic. If you want to, you can repair the relationship one step at a time. – Jim Allen, Maryland, Consultant. From "One-Minute Apology" to the newly released "One-Minute Apology," I was instantly captivated. The second book taught me how to use the lubricant of an apology to its fullest potential. – Capable Bryant, Individual Owner. "One-Minute Apology" is the best book I've ever read. It's highly readable and practical. So far, no other book has captivated me as much, and it has had a significant impact on my life. – Al Quinn, Alaska, Apology Company Employee. "In the American business world, it's hard to find another name as deeply resonant as Ken Blanchard." The 21st Century Speakers Association, the Canadian National Speakers Association, and Penguin Group all agree. As a management giant, author, speaker, and business consultant, Blanchard's works and management philosophy have profoundly influenced the world's major commercial fleets and renowned organizations, including IBM, AT&T.