The Power of Six Sigma (Revised Edition)

Author: (USA) Joduuri
Publisher:
Publish Date: 2005-06-01
Features: Joe Mit is a smart, ambitious young professional full of hope for his career. After leaving college, he and his university friend Larry Hogan start working at the hamburger company in the USA. Joe and Larry dream of one day leading the company. Soon, Joe gets promoted. But soon after, with the hamburger company blindly following various management trends—Total Quality Management (TQM) and ISO9000 and other quality certification systems out of pursuit of profit—Joe's career stagnates. Twenty years later, Joe and some loyal, dedicated employees are laid off, feeling extremely frustrated and disheartened. Joe ponders how he can turn his life and career around. Shortly after Joe's promotion, Larry transfers to another department of the company—the pizza company in the USA. Now, Larry has become a manager and is effectively running one of the most successful subsidiaries in the group. The two old friends haven't been in touch for years, and they reunite at lunch after Joe is laid off. Upon meeting again, Joe discovers the key to Larry's and the pizza company's success—the Six Sigma quality management method. Six Sigma is a statistical assessment method requiring a defect rate of 3.4 in 1,000,000, and it is the core of improving productivity, significantly increasing profits, and enhancing customer service. Companies adopting Six Sigma management undergo major operational improvements, which are carried out at all levels of the organization. Through Joe and Larry's introduction, people recognize the power of Six Sigma. Unlike other books on Six Sigma, this one simplifies a complex topic greatly by using a fictional story. Through dialogues between Joe and Larry, it explains that Six Sigma is not as mysterious or difficult to understand as people imagine. On the contrary, everyone in the organization should understand Six Sigma and how it works.