Shopping mall star service training

Author: Editorial Committee of "Star Service Training for the Service Industry"
Publisher:
Publish Date: 2005-05-01
Features: This book takes shopping malls in the retail industry as examples, providing a comprehensive analysis and specific operational guidance in various aspects such as employee role awareness, service skills, product management skills, product promotion skills, cashiering skills, logistics management skills, product loss prevention skills, store safety management skills, and store hygiene management skills. It also analyzes industry benchmarks like Walmart, Carrefour, and Lotte. Additionally, the book incorporates numerous tables, "Training Pit Stops," and "Memo & Tips" sections, making it easy to understand and apply immediately. The book is well-structured, systematic, and practical, combining theory with practice, making it highly operational. It serves as an excellent industry operational guide for enhancing shopping mall service skills and is also a rare training textbook. It can not only guide frontline employees but also provide valuable references for managers and business owners.