Hotel Service and Management

Author: Wu Ben
Publisher:
Publish Date: 2004-08-01
Features: This book is guided by management theory, drawing on advanced international hotel management practices, and combines the development trends of the international hotel industry with the current state of China's hotel industry. After briefly introducing the basic knowledge of hotels and the fundamental theories of hotel management, it systematically elaborates on theoretical issues and application methods such as hotel organizational structure, hotel products, the quality requirements for hotel staff, hotel service quality management, the service and management of the hotel's three major business departments, and modern hotel group management. The writing of this book is based on the perspective of higher vocational education textbooks, emphasizing the combination of theoretical depth, hierarchical structure, and practicality. It extensively uses case studies to explain concepts, striving for clear and accessible narration with easy-to-understand language. This book can also serve as a training textbook for hotel professionals and provides an excellent window for those in related industries to understand the hotel sector.