150 Tips for Successfully Operating a Hotel

Author: Hou Dongsheng
Publisher:
Publishing Date: 2005-06-01
Features: As an ancient civilization with a long history, China's hotel industry is also an old industry. Commercial hotel facilities appeared on the Chinese land over 2,000 years ago. As early as the Western Zhou Dynasty in China, the philosophy of "making guests feel at home" was created in hotel services, and it has been inherited to this day. Due to the limitations of economic and social factors, the hotel industry in China was historically not given the attention it deserved, and even faced significant discrimination and prejudice. During the nearly 30-year long historical period from the founding of the New China to the reform and opening-up, traditional concepts and the level of economic development limited the travel activities of the Chinese people, and recreational tourism almost did not exist, resulting in very slow development of the hotel industry. Especially under the rigid planned economy system, with a shortage of supply and a focus on public spending, hotels as social reception institutions were not true commercial entities, and therefore competition in the hotel industry was almost non-existent. Since most hotel facilities were public institutions with no goal of economic profit, there was a lack of motivation to improve services, expand service facilities, and add new services, keeping them at a minimum level for a long time. As a result, the management and operation of the hotel industry lagged far behind the international community. After the reform and opening-up, China's hotel industry developed rapidly, regaining vitality. Frequent personnel mobility greatly stimulated the prosperity of the hotel industry. Hotel operators put a lot of effort into improving services, expanding service scope, and enhancing hardware equipment, raising the overall level of China's hotel industry to a new stage and narrowing the gap with advanced countries in the world. However, as China's market economy system gradually improves, as the clever reader you must see, the Chinese market has begun to move from infancy to maturity, transitioning from a seller's market to a buyer's market. In other words, now simply wanting to make money is far from enough; one must seriously consider how to do it well. But remember, most successful business people encounter obstacles on their path to success and glory, and at such times, one needs to show their winning strategies. However, people often overlook the easy-to-success winning tricks, because these tricks are usually like small gold particles buried in the sand, not easily noticed. Tricks are the crystallization of wisdom. For society, much wealth is built on the foundation of the wisdom of many outstanding individuals; for individuals, the vast empires of billionaires are often accumulated from small tricks. This book compiles various small tricks in hotel practice and operation, hoping to inspire and provide references for friends who are determined to enter the hotel industry, allowing them to come up with their own creative ideas and shine with the light of wisdom. Ancient philosopher Wang Yangming once said: "Knowing without acting is not knowing." If we want to create wealth, we must base ourselves on practice. Now the market changes rapidly, and to stand out in the business sea, one must adapt to local conditions, be flexible, be down-to-earth, and create opportunities—only then can your wealth dreams become reality!