Business etiquette

Author: Liu Huá
Publisher:
Publish Date: 2001-07-01
Features: This book is one of the series textbooks for the Commercial Operation major in secondary vocational schools. It systematically introduces common etiquette in commercial activities; the appearance and attire decoration, as well as standardized behavior of commercial service personnel; polite language for commercial service staff; etiquette norms for personnel in various industries during commercial activities; and international business etiquette. Based on the teaching plan and syllabus for the Commercial Operation major in secondary vocational schools, this book emphasizes the combination of theory and practice, strengthens the training of professional skills, and highlights operability and practicality. In terms of content, it focuses on absorbing new perspectives and materials from relevant industries at home and abroad. This book can be used as a textbook for the Commercial Operation major in secondary vocational schools, as well as a training manual for standardized service of commercial enterprise employees and a self-study guide for business professionals.