360 Mediation: Essential Skills for Effective Managers

Author: Crowley
Publisher:
Publish Date: 2005-05-01
Features: Not all managers become mediators, but mediation skills can indeed help them achieve twice the result with half the effort. Handling conflicts and resolving disputes at work bring them pressure, confusion, and even fear. This book will help managers break free from these challenges and handle them with ease. Conflict resolution is not just a technique but also an art. As an informal approach, mediation carries this meaning even stronger. In modern organizations, whether businesses or non-profit groups, interpersonal friction and conflicts are becoming increasingly frequent and severe, becoming one of the most challenging issues affecting organizational operations. This also places higher demands on managers. Whether they understand mediation and possess the ability to effectively resolve conflicts has become an important standard for measuring the performance of modern managers. This book goes beyond traditional conflict resolution methods and is dedicated to directly serving managers with mediation methods and techniques.