Newly Compiled Modern Hotel (Restaurant) Star Service Training Standards

Author: Zhang Bo
Publisher:
Publish Date: 2005-05-01
Features: The continuously developing and mature hotel industry has placed increasingly high demands on hotel management and operations. Effective service training has become the foundation for all hotel work. Only when hotel staff understand and master extensive service knowledge can they provide high-quality service to guests smoothly. In light of this, we organized a team to compile this book. The language is concise, and the content is easy to understand. It introduces standards for training in quality service awareness, etiquette and courtesy, front desk service, housekeeping service, food and beverage service, sales service, shopping mall service, leisure and recreation service, security service, engineering service, and logistics service. The purpose is to ensure that the services required by guests are provided promptly and accurately. This book is aimed at hotel professionals, with the goal of improving their service skills. It is highly operational and practical, making it an excellent teaching material for service training in various hotels.