Process-oriented improvement diagnostic quality evaluation

Author: Zhu Debao / Xu Jichao
Publisher:
Publish Date: 2005-04-01
Features: Constructed a diagnostic quality evaluation model oriented towards process improvement. Analyzed the reverse causal thinking of diagnostic self-evaluation, and described in detail the evaluation and diagnosis of results, processes, and system factors. Introduced the Energy Function Deployment (QFD) tool to implement diagnostics for cross-departmental complex processes, fully considering the preliminary difficulties and preparatory work in self-evaluation. Integrated self-evaluation into the corporate planning cycle, providing a foundation for fostering a healthy corporate diagnostic culture. Quality is the lifeblood of a business and one of the important factors influencing national economy and social development. Dr. Joseph M. Juran once predicted that the 21st century would be the century of quality. In the face of global economic challenges, businesses can only achieve quality and efficiency-driven development to enhance competitiveness and survive and thrive. In recent years, due to the need for international competition, quality assurance has become one of the basic requirements for businesses to enter the global market. As a result, ISO9000 quality management system certification became a hot topic in corporate quality management for a time. However, while system certification provides a "qualification certificate" to enter the global market, it is ultimately not the key to gaining a competitive advantage or winning orders. Excellence-based models and philosophies based on quality awards, although they have pointed the direction for businesses to pursue excellence, are relatively weak in terms of methods and pathways to achieve it. This book, starting from the perspective of process improvement, systematically elaborates on the routes and methods of corporate self-evaluation, diagnosis, and improvement. Through this route, it organically integrates the ideas and methods of total quality management, quality engineering technology, and more, providing a useful reference for guiding businesses to improve quality in an orderly manner and enhance competitiveness. It also offers a guide for businesses to pursue self-improvement based on excellence models.