Customer Service Practice (Third Edition)

Author: Harris
Publisher:
Publish Date: 2003-12-01
Features: The author possesses extensive marketing experience while also having a solid theoretical foundation in customer service knowledge. With a unique perspective, he reinterprets customer service, reveals the problems in the field of customer service, proposes innovative solutions, and provides a new outlook for customer service personnel. The content of this book is both profound and accessible, offering highly practical knowledge that can be applied to real-world work at any time. This is precisely the intention behind the author's writing and the meaning of "practice" in the book's title, as well as the greatest feature of this book. Features of the book: