Outstanding order processor

Author: Li Guangtai
Publisher:
Publish Date: 2005-04-01
Features:
Identify customers, understand the essence of orders;
Know yourself and the other party, master the functions of the process;
Grasp the main thread, work with purpose;
Act proactively, strike quickly and decisively;
Be adaptable, handle matters flexibly;
Follow up timely, avoid being passive;
Utilize information effectively, ensure work success;
Provide comprehensive service, achieve 100% customer satisfaction.
The book Outstanding Order Follow-up is written with the purpose of helping businesses cultivate outstanding order follow-up personnel. The first chapter introduces the basic knowledge of order follow-up, aiming to provide both businesses and readers with a clear understanding to lay a solid foundation for order follow-up work. Chapters 2 to 14 then follow the common order follow-up process, starting from order acquisition and ending with final service and tracking, covering all necessary techniques, skills, methods, and requirements in the entire order follow-up process. Chapter 15 discusses order follow-up strategies. By studying this chapter, order follow-up personnel can grasp the direction of their work, which is beneficial for refining, improving, and strengthening their order follow-up efforts. Chapter 16 presents an order follow-up case study. It is believed that the situations in the case may exist to varying degrees in many companies, so it is presented here for readers to evaluate.
Additionally, the book includes numerous form templates, which are derived from order follow-up lines of multinational companies. These templates not only broaden readers' thinking and inspire associations and insights but also serve as models for to learn from, reference, and adapt.