Author: (USA) Patricia Killeen
Publisher:
Publish Date: 2002-07-01
Features: This book provides a practical guide for government managers at different levels on how to successfully create high-performance governments. It breaks through abstract concepts and illustrates the prerequisites for implementing benchmarking in government, how to make benchmarking strategic plans, how benchmarking is implemented, and how to make benchmarking activities successful through vivid cases from federal, state, and local governments.
Public Sector Benchmarking: Breaking Through Bottlenecks in Government Performance (Figure)
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