Manager's Work Guide

Author: (American) Statener/Lian Xiaohong
Publisher:
Publish Date: 2005-03-01
Features: Every day, competitors are openly poaching your talented employees. For you, the best defense is to create a highly attractive new work experience that attracts your star employees and keeps them from ever thinking about leaving. This book focuses on concrete strategies and tactics, enabling you to leverage these strategies and tactics to enhance your company's appeal to both current and potential employees, thereby establishing and maintaining your competitive advantage. This book will provide you with:
- A new employee positioning guide aimed at retention
- Strategies to direct recognition programs toward employee excellence
- Communication skills that strategic managers must master
This book addresses a critical issue in the development of professional managers—how to enhance their problem-solving abilities. The author of this book, Morry Statener, is a senior communication consultant and writer in the United States who has hosted hundreds of training programs nationwide. At the same time, he is also an active speaker. Due to the author's rich practical experience, many of the cases in this book are based on real-life scenarios he encountered during training, which are common problems that managers often face at work. Therefore, readers often feel deeply connected when reading these cases and find the author's solutions enlightening.
The book consists of 11 chapters, primarily covering how to identify potential problems within an organization, the stages of problem development, and how to respond at each stage, how to prepare for problem-solving, how to avoid misunderstandings, how to balance emotions with rationality, how to address various challenges brought by change, and how to motivate employees to work harder—key issues that managers often find troubling or easily overlooked. For Chinese managers, how to avoid misunderstandings and how to balance emotions with rationality are particularly meaningful lessons.
This book not only introduces problem-solving methods but also emphasizes the importance of preventing problems in advance and provides strategies for prevention, offering significant insights for managers. The book presents a fresh perspective, thorough arguments, and vivid language, making it a must-have guide for managers in the 21st century. The book's structure is also innovative, interspersed with sections such as "Smart Management," "Notes," "Work Skills," "Key Terms," "Examples," "Toolbox," and "Avoiding Mistakes." Practitioners can focus more on the "Smart Management" and "Work Skills" sections, while researchers can delve deeper into the "Key Terms" and "Avoiding Mistakes" sections.