Quality Management

Author: Ying Kefu
Publisher:
Publish Date: 2005-01-01
Features: The book consists of 15 chapters, covering topics such as: an overview of quality management, the ISO 9000 family of standards, quality audits and quality improvement, quality certification, total quality management (TQM), quality management in new product development and design, quality management in product manufacturing, customer satisfaction, quality control, quality inspection, quality economic analysis, product reliability and safety, service quality management, quality supervision and responsibility, and the development of quality management. This book is designed as a planned teaching material for general universities and colleges. It aims to provide an in-depth yet accessible explanation of theories, clear descriptions of methods, and detailed, concrete examples to facilitate learning and practical application. It can serve as teaching material for undergraduate and associate degree management-related majors in general universities and colleges, as well as training materials for various social training programs. Additionally, it is suitable for quality management professionals in enterprises and institutions.