Action Guide for Telecommunications Operating Enterprises Implementing ISO 9000:2000

Author: Zhao Xinyan et al.
Publisher:
Publish Date: 2005-01-01
Features: This is a specialized guide for ISO9000:2000 quality management system certification in the field of telecommunications operation enterprises. The book provides numerous practical examples of certification for telecommunications operation enterprises, along with valuable processes, forms, and documents, fully reflecting the characteristics of the telecommunications operation industry. It offers comprehensive guidance on theoretical elaboration, concept establishment, process methods, and practical application for certification work in telecommunications operation enterprises. Additionally, it incorporates the latest directives and spirit of quality system standards from both domestic and international sources, making it a guide that integrates knowledge, authority, professionalism, and practicality. This book is primarily aimed at domestic telecommunications operation enterprises that have not yet implemented the ISO9000:2000 quality management system. For telecommunications operation companies that have already implemented certification, reading this book can further enhance their understanding of quality management and certification work, and provide beneficial guidance from chapters on continuous improvement and other sections. Furthermore, it can also be referenced by faculty and students of telecommunications-related universities, certification consulting institutions, and others with an interest in the field.