Leadership: Prerequisite (2000 version ISO 9000 family standards...)

Author: Yang Xiang Weiwei
Publisher:
Publish Date: 2004-04-26
Features: A series of books applying the eight quality management principles of the 2000 version of the ISO 9000 family standards. This book provides a comprehensive discussion on one of the eight quality management principles—the Leadership Principle. The book is divided into four chapters. Chapter 1 introduces the ISO 9000 family standards and the eight quality management principles; Chapter 2 explores the qualities leaders should possess and leadership skills, with a special emphasis on detailed discussions of leadership art, such as the psychological influence of leadership, group cohesion, and effectiveness, highlighting that leaders must have a quality and service consciousness; Chapter 3 focuses on the understanding of the Leadership Principle, elaborating on it from seven aspects; Chapter 4 provides several well-known practical cases and includes examples of quality management system documents to demonstrate the application of leadership in the procedural documents of the ISO 9000 family standards. This book is suitable for leaders, managers, standardization and quality workers, as well as certification consultants in various organizations.