Modern Quality Management

Author: Gu Ping
Publisher:
Publish Date: 2004-12-01
Features: This book is a comprehensive and up-to-date textbook on quality management, presenting the latest ideas, theories, methods, and focuses on quality management in the world today. The main content includes:
Discussions on quality by world-renowned quality management experts such as Juran, Deming, Crosby, and Feigenbaum;
The new quality management system – ISO 9000:2000;
The new concept of quality management – Customer Satisfaction;
The new focus of quality management – Product Responsibility;
The new method of quality management – 6SIGMA management method.
This book is suitable as a textbook for undergraduate students in related fields such as Management Science and Engineering, Business Administration, Enterprise Management, and Systems Engineering. It is also suitable for management personnel, technical staff, and quality management personnel in various organizations for reference.