Logistics Customer Service Business Management Template and Position Operation Procedures

Author: Li Yafen and Zheng Lei
Publisher:
Publish Date: 2005-01-01
Features: This series of "Logistics Management Practical Operation" books starts with the five core business areas of logistics: warehousing, transportation, distribution, customer service, and international logistics. Based on a comprehensive and systematic analysis of existing logistics management theories and practices, and drawing on advanced foreign logistics practices, the books summarize and reconstruct these practices to form standardized templates for core logistics business management.
Building on these templates, the books organize the business organizational structures and job role specifications of successful logistics enterprises, focusing on the operational processes of logistics core business. They further elaborate on the key aspects influencing job performance—such as job scope, operational procedures, methods, tools, and rules—while also incorporating practical techniques to develop training materials for specific logistics job roles.
Thus, this series is not only a guide for logistics business operations and management but also a comprehensive training manual for improving the skills, methods, and techniques of logistics personnel. Each book presents the business management templates and job operation specifications in a clear, concise, and distinctive style, offering a detailed analysis of logistics operations. It avoids theoretical complexity, emphasizing process-oriented, standardized, practical, and operational approaches to provide businesses with a complete set of management templates, tools, and training materials.
Specifically, the "Logistics Management Practical Operation" series includes the following five books:
- "Logistics Warehousing Business Management Template and Job Operation Procedures"
- "Logistics Transportation Business Management Template and Job Operation Procedures"
- "Logistics Distribution Business Management Template and Job Operation Procedures"
- "Logistics Customer Service Business Management Template and Job Operation Procedures"
- "International Logistics Business Management Template and Job Operation Procedures"
With their logical structure, practicality, and operational focus, the series helps logistics companies improve efficiency, meet organizational design and business training requirements, and enhance the skills of logistics personnel. Additionally, it provides valuable insights for individuals interested in pursuing or learning more about logistics careers.