Government Reform Handbook: Strategy and Tools

Author: David Osborne
Publisher:
Publish Date: 2004-12-01
Features: Osborne and Plastrik comprehensively combine goal and performance strategies, providing actionable roadmaps and tools for motivating government, which have been proven to be feasible through practice. This book includes dozens of government reform tools frequently used by politicians and managers, offering methodological guidance. — Alan H. Hochschild (Professor of Public Policy at the University of Maryland, author of Modern Budgeting and The Spirit of Reform)
For any reformer of the public sector, this is a special practical manual. Its real-world cases of public sector reform worldwide are close to practice and are an essential reference guide for elected leaders and administrators striving for effective organizations. — Robert D. O’Neil (Former Chairman of the U.S. National Performance Review)
This book is another major work by "government reform master" David Osborne, following Reinventing Government and The End of Bureaucracy: Five Strategies for Government Reform. It serves as a toolbox for government reform, proposing both the theoretical framework, strategies, and approaches for government reform, as well as the steps to advance it. It also includes lessons learned from predecessors, pitfalls to avoid, and resources related to government reform. Throughout the book, there is a wealth of information on government reform, encompassing the public sector, private sector, nonprofit organizations, and consulting firms, as well as extensive interviews, face-to-face discussions, and even on-site observations of correspondence (including email). Additionally, the author provides insightful case analyses, with actionable government reform guidelines presented in each chapter. Therefore, this book is beneficial to all reformers in the public sector.