Business Process Management

Author: En Nupingdi
Publisher:
Publish Date: 2004-11-01
Features: This book is suitable for operations management courses for graduate students or MBA students. It combines the knowledge and experience of five operations management professors from the Kellogg Graduate School of Management at Northwestern University, with a focus on explaining the core concepts of "operations." The book presents a "process" method using three steps to study the core concepts of operations, demonstrating how managers control process structures to achieve desired business process performance.