How the hotel industry establishes and implements quality, environmental, and green hotel management systems

Author: Li Heng
Publisher:
Publish Date: 2004-11-01
Features: This book provides a detailed introduction to the quality management system standards (ISO9001:2000) and environmental management system standards (ISO14001:1996) formulated by the International Organization for Standardization (ISO), as well as the Green Hotel Management System (SB/T0356—2002) advocated by the international hotel industry. It also includes a large number of hotel industry management system procedural documents and forms. The purpose is to introduce modern management methods to the hotel industry, enabling hotels in the 21st century to become a combination of humanistic, green, technological, diverse, networked, and star-rated, while each maintaining its distinct personality.