Facing Walmart

Author: Stone
Publisher:
Publish Date: 2004-12-01
Features: At the end of 1999, when David Glass, the former CEO of Walmart, visited China, I asked him: In the new century, what should Walmart persist in to maintain its position as the world's leading retailer? What needs to change? Mr. Glass replied: What needs to persist is the business philosophy we have followed for 38 years, which is that customers are our bosses, employees are our partners, and we need to work well with our employees to provide customers with more affordable and high-quality goods and better services. What needs to change is that customer needs are constantly evolving, and we must keep up with these changes and continuously improve our operations to meet their demands. This book is divided into two parts: "Assessing the Competitive Situation" and "How to Compete," covering 10 chapters on topics such as the rapidly changing retail environment, the impact of low-price large retailers, and improving product management methods.