Selected Case Studies on Tourism Service Disputes

Author: Liu Gansheng
Publisher:
Publish Date: 2004-09-01
Features: The author discusses service as a trade activity because service is a commercial behavior that meets others' needs through the provision of labor and earns compensation. Like ordinary goods, services have utility; this value is not embodied in an object but in labor activity. This indicates that service is a special kind of commodity, and when it undergoes equivalent exchange, trade behavior occurs. Trade behavior is regulated by law, which follows the principles of equivalence, reciprocity, and good faith. This book is compiled with case studies and analyses of disputes in the tourism industry, based on the six key elements of the tourism industry: "Transportation, Tourism, Accommodation, Food, Shopping, and Entertainment." The author hopes this book will help tourism consumers to advocate for their rights, tourism operators to regulate their behavior and mitigate risks, tourism administrators to govern according to law, and legal professionals to pay attention to the legislation and judiciary of the tourism service industry, thereby promoting the healthy development of China's thriving tourism industry. The book consists of six parts, including: Case Studies and Analysis of Disputes in Tourism Transportation Services, Case Studies and Analysis of Disputes in Travel Agency Services, Case Studies and Analysis of Disputes in Accommodation Services, Case Studies and Analysis of Disputes in Food and Beverage Services, etc.