2000 edition ISO 9000 service industry practice guide

Author: Yang Zhijian
Publisher:
Publish Date: 2003-05-01
Features: This book provides a comprehensive discussion on the theory and practice of quality management systems. The book is divided into 8 chapters:
Chapter 1 primarily analyzes the current status, gaps, and future development trends of China's service industry, elaborates on the relationship between the WTO and China's service trade, and specifically discusses economic policy recommendations for developing China's service industry, as well as how to establish and improve the quality management system of the service industry.
Chapter 2 provides a brief introduction to the 2000 revised ISO 9000 family of standards.
Chapter 3 focuses on analyzing the content of quality systems, briefly introducing methods for establishing and implementing quality systems.
Chapter 4 specifically discusses the principles of service industry quality management and the foundation of quality management systems.
Chapter 5 covers the key points for understanding the 2000 revised ISO 9001 standard.
Chapter 6 provides a detailed introduction to the certification process for implementing ISO 9000 in the service industry.
Chapter 7 primarily introduces the writing methods for quality management system documentation.
Chapter 8 presents an application case provided by this book.
This book can serve as a reference book, toolbook, and training textbook for internal and external auditors engaged in quality work, consultants; leaders and managers of enterprises; and personnel involved in production license and export quality license work.